Transform Your Client Experience Through Strong Onboarding
Episode 88
If you've ever found yourself knee-deep in a project with clients pushing boundaries, questioning pricing, or expecting things you never agreed to,
this episode reveals a powerful truth: 90% of client issues can be prevented before they even start.
I hope you enjoy the episode.
Beth xx
Why This Conversation Matters
Most client issues don't stem from "difficult clients" - they come from lack of clarity at the start. When clients don't know what to expect, they fill in the gaps with their own assumptions. And more often than not, those assumptions are way off from how a design business actually runs.
Three Essential Elements of Strong Onboarding
Crystal Clear Scope
Define exactly what clients are getting
Specify what's not included
Outline how revisions are handled
Set clear project timelines
Create systems for additional requests
2. Transparent Trade Pricing
Include pricing explanations in onboarding
Be upfront about your structure
Reinforce that trade pricing is part of your business model
Prevent awkward conversations later
Build confidence in your pricing
3.Communication Boundaries
Set office hours
Establish preferred contact methods
Define response times
Prevent after-hours expectations
Create sustainable client relationships
The Power of Clear Systems
When you have strong onboarding processes:
Projects run more smoothly
Clients feel more confident
There's less pushback on pricing
Scope creep diminishes
You actually enjoy your projects
The Best Part?
A strong onboarding process is repeatable. Once you set it up, you can use it over and over again, refining it as needed. No more reinventing the wheel for every project.
Perfect For Interior Designers Who:
Face frequent scope creep
Struggle with pricing conversations
Feel overwhelmed by client communications
Want smoother projects
Need stronger boundaries
Ready to Transform Your Client Experience?
Book a Systems and Processes Health Check to:
Map out your onboarding process
Refine your pricing transparency
Set strong client expectations
Create clear boundaries
Build sustainable systems